Here to Help
We're a startup, working hard to get our marketplace of independent foragers, farmers and food artisans off the ground. We know that's only possible through personable customer service.
Contact Your Vendor
Each shop on Foraged is an independent, small-scale business. Refunds, exchanges and returns are handled by each individual Vendor. If you have a questions about a recent order, the Vendor is the best person to ask.
Open a Support Ticket
No response? Vendors are responsive to direct messages, and they’re also good, hard-working people just like us that sometimes make mistakes. If you’re still having issues with an order after messaging the vendor, you can open a support ticket.
Work With Us
If you are still having issues with your order after contacting the vendor and creating a support ticket, we are here to help you in every way possible. We (Andy and Jack) are real people too and we care about our community.
After you open a Support Ticket, Foraged can act as a mediator to work with you and the vendor to ensure a quick resolution if necessary.
Are you a vendor in need of assistance? Reach out!
Drop Us a Line. We're Listening!
Interested in collaborating? Have a general question not related to a product or order?Just want to chat? You can reach us 24/7 by sending us a message.
Due to the security risk of having our email addresses on the site, we have setup a convenient form that securely sends a message directly to our emails instantly. Simply fill out the form on this page and we will be get back to you as soon as possible.
Questions? We've got some answers
Click any topic below for further information.
Tracking information is automatically sent to your email once your item ships. If you haven’t received an update about your order, then it is best to contact the vendor directly and inquire about the order.
If the tracking information that you received from the vendor shows that the shipment was delivered but you haven’t received the item, please create a support ticket by going here. The vendor will be in touch as soon as possible.